Frequently asked questions

Regular cleaning is £20 an hour with a 2 hour minimum, and we agree the hours your home needs at a free visit. For example, a 3 hour regular clean is £60 a visit. For regular customers we can also agree a fixed weekly, fortnightly or monthly price, often even better value, so you pay for the result, not the clock. One off cleans and deep cleans are £20 an hour, 2 hour minimum. End of tenancy cleans are £60 for up to 3 hours, then £20 an hour.

Cheshunt, Waltham Cross, Goffs Oak, Cuffley, Broxbourne, Hoddesdon, Ware and Hertford Heath in Hertfordshire, plus Nazeing and Roydon in Essex. We group visits by area on set days, so every customer gets a reliable, regular slot.

Yes. We clean flats of every size, and we clean the communal areas of blocks of flats: entrance halls, stairs, landings, lifts and bin stores. Communal cleaning is quoted per visit after a free site visit, for landlords, managing agents and residents associations.

Yes. The Press in Sparkle & Press is ironing. We can iron in your home, on top of your agreed cleaning time, or collect it and bring it back within 48 hours. All ironing is priced per item, for example £2.50 a shirt. There is no minimum when it is added to a clean, and a £20 minimum for ironing on its own.

Everything you can see, from ceiling to floor. That includes skirting boards, cupboard doors and handles, limescale, shower screens, the things on your worktops and the panels on your doors. Our rule is simple: if we can see it, we clean it. Inside ovens, cupboards and fridges are extras.

We normally use your own products and equipment, because you know what suits your home and your surfaces. If you would rather we brought everything, just tell us and we will.

Yes. Right now that is Georgie, who founded Sparkle & Press. As we grow, every customer will have their own regular cleaner, and you will see who they are before they arrive.

No. You do not need to clean for the cleaner. We are not there to judge, we are there to help. If your home has got away from you, a deep clean is exactly what it is for.

Tell us within 24 hours. If something that was part of your clean was missed or not done properly, we will come back and put it right free of charge, usually within 48 hours.

No. Many customers give us a key or leave one in a key safe. We lock up and post keys back through the door if that is what you prefer. If money or valuables are left out when we arrive, they are exactly where you left them when we go.

Within 24 hours, and usually much sooner. You can message or call every day, 9am to 9pm. Cleaning itself happens monday to friday, in school hours.

Yes. Sparkle & Press Ltd holds public liability insurance. Georgie is DBS checked and is happy to show you her certificate.

By bank transfer or cash, on the day of your clean. Regular customers pay on the day too. Sparkle Club members pay by monthly Direct Debit instead. Invoices are available on request.